Shipping and Returns
My Cake Smash Refund Policy
Thanks for purchasing our products at www.mycakesmash.com. The home of your child’s first birthday outfit and party decorations.
We offer a full money-back guarantee for all purchases made on our website (excluding all custom party boxes, custom decorations and in-person events). If you are not satisfied with an individual product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 14 calendar days of when your item was delivered to you. The item must be in its original packaging with all tags still on the product. Our products are handmade, and they are extremely delicate. Please be aware of this before making a purchase. We will not accept any incomplete sets. All items in the set must be returned. There are no returns on personalized products.
Our outfits are handmade. Most are decorated with Heat Transfer Vinyl or Sublimation and some our made with a special one time production upon request. We ask that you hand wash them or put them on the delicate cycle inside out. We will not accept any returns on outfits that have been worn or washed.
After the 14-day period you will no longer be eligible and won't be able to receive a refund. We encourage our customers to open the product upon receipt and make sure it is how you would like and that there is no damage to the product. We check each item carefully, before we ship the item, all items go through inspection, and we make sure any damaged items are pulled before sent to the client. We do not refund purchases damaged by the delivery system. You would have to take that up with the delivery company itself.
No refunds are allowed on any product that you have personalized or customized in any way.
If you have any additional questions or would like to request a refund, feel free to contact us.
Custom Birthday Decoration Packages
Custom Birthday Decoration Packages are 100% non refundable. This includes any package where you select a theme or one of our pre-selected themes. This includes packages that are shipped, delivered or picked up. When you purchase a custom decoration package from us we immediately begin the design process of designing your event. We spend countless amount of hours, designing, sourcing products, making products, and assembling products. We make each product hand by hand specifically for your event and based on the colors you have requested.
We are unable to except returns of these products as we are unable to use these products for another event. If you need to return the products due to cancellation issues we will work with you and can transfer the date of the event. You may reschedule your event any time for up to 2 years, please give us three weeks notice beforehand.
Payment & Deposits for Events
Deposits are non-refundable. When paying a Deposit we are compensated for turning down other clientele that we could have booked on that date. If you need to cancel under any circumstances we are willing to transfer the date if it is available. Once a party is booked we begin working on it immediately. You have up to 24 hours from time of purchase for a refund of your deposit to be returned to you.
My Cake Smash Shipping Policy
All of our products are available for shipping, pick up, delivery and set up. Specific fees apply for each product. As all of our items are handmade and made to order shipping processing varies from 3-7 days. If the item is expected to be longer then 7 days we will contact you immediately. All shipping is flat rate fee of $5.99. International Flat Rate Fee of $14.99
Please allow up to 3 weeks for delivery of certain products. The more time the better, the more time we have the more detailed the event! Shipping on all Birthday packages is split between the client and us. USPS charges $49.99, we have split that cost in half charging $24.99 for shipping as a max shipping price.
We deliver all over Massachusetts, parts of Rhode Island and parts of New Hampshire. Anything under 25 miles from one of our locations will be charged $50. Due to high gas prices we charge $25 for us to deliver to you and $25 for us to return back to My Cake Smash. Anything over 25 miles will be charged $3 per mile. We also deliver through Grub Hub. Check their terms, rates and conditions for more information.
We rent out our products to use for your event. Rentals can be picked up at no cost. Rentals can be delivered per the terms above, each way. Rental drop off total for under 25 miles is $49.99. Rental pickup total for under 25 miles is $49.99. We have a Rental Minimum of $100.
Share Your Event with US!
We would love to see how you used our products to set up your child's birthday party. We would be proud to display them on our social media pages. Enter your event in the 2022 Event of the Year Sweepstakes and WIN A BIRTHDAY PACKAGE for your child's birthday in 2023. Last day of Entry is December 31st 2022. Send Photos to email@example.com